Refund policy

Return and Refund Policy

At SAGRA, we are committed to ensuring your satisfaction with our sustainable luxury products. If for any reason you are not completely satisfied with your purchase, you may return the item(s) under the following conditions:

Eligibility for Returns:

• Items must be returned within 30 days of receipt.
• The item must be unused, unwashed, and in its original packaging with tags intact.
• Sale items are non-refundable unless they arrive damaged or defective.

Return Process:

1. To initiate a return, please contact us at [customer service email] with your order number and reason for return.
2. Once your return is approved, we will provide you with a prepaid return shipping label. Attach the label and send the package back within X days.
3. Upon receipt and inspection of the returned item(s), we will notify you via email of the approval or rejection of your refund.

Refunds:

• If approved, your refund will be processed and credited back to your original payment method within X business days.
• Shipping fees are non-refundable unless the return is due to an error on our part (e.g., defective product, incorrect order).

Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as processing times may vary. If you still have not received your refund after 14 days, please contact us at [customer service email].