FAQs (Frequently Asked Questions)

1. What makes your brand sustainable?

We create luxury garments exclusively from deadstock fabrics, meaning no new textile waste is produced. Each piece is handcrafted in an on-demand production business model to ensure we only produce the exact products that are going to be shipped out, achieving minimal waste and ethical manufacturing. We also use carbon-zero and carbon-neutral shipping and eco-friendly packaging to minimize our footprint.

2. Where are your products made?

As we pride ourselves on making unique, exclusive, luxurious but at the same time sustainable garments, we like to keep production close, so we can make sure that every piece is handcrafted with the best quality in mind, that´s why we produce everything in our hometown city Barcelona.

3. Do you restock sold-out items?

No—each drop is strictly limited edition. Once it sells out, it won’t be re-stocked. However, we occasionally release new drops with similar styles. Sign up to our newsletter to stay informed of future collections/drops.

4. How do I find my size?

Our pieces follow a tailored fit. Please refer to our Size Guide [Link] before purchasing or contact us for assistance.

5. What happens if I receive a wrong or damaged product?

Please refer to our Refund and Return policy or contact us at [support@[brandname].com] within 7 days of receiving your order.

6. What payment methods do you accept?

✅ Visa, Mastercard, AMEX

✅ PayPal

✅ Apple Pay / Google Pay

7. How long does shipping take?

Estimated delivery times:

🇪🇺 Europe: 2-3 weeks

🌍 International: 3-4 weeks

8. How is shipping eco-friendly?

We use:

🌱 Carbon-zero and carbon-neutral couriers to reduce or offset emissions.

📦 Biodegradable packaging to eliminate plastic waste.

🚚 Bundled shipping to minimize carbon footprint.

9. Can I track my order?

Yes! Once your order ships, you'll receive a tracking link via email.

10. What if my item arrives damaged?

📩 Email us within 7 days at [support@[brandname].com] with a clear photo of the issue, and we will assist you.